Last Updated on July 09, 2019
Frequently Asked Questions
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4. Will My Order Come In A Secure Box?
6. What Are Your Shipping Conditions?
7. How Do I Make My Account On Hi Honey Website?
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8. Is It Safe To Give My Card Details At This Shop?
9. What Payment Options Can I Use To Buy At This Shop?
10. Do You Offer Cash On Delivery Payment?
11. If There's A Problem, Can I Have A Refund?
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13. Why Does My Jewelry Look Different From The Picture?
14. What Is The Meaning Of Sterling Silver Or 925 Silver?
15. Why Is My Jewelry Turning Black?
16. Why My Silver Jewelry Is Turning The Skin Green.
17. How To Prevent My Jewelry From Turning The Skin Green Or Black?
18. How Long Does Gold Plating Last?
19. What is Sterling Silver Patina?
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23. How to Contact "Hi Honey"?
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(a) check your shopping cart. Check over the items listed in your shopping cart.
(b) click on "checkout" button. It will take you to your order form.
(c) you can be logged into your account, but you don't have to. If you don't have an account on "Hi Honey" website, you will have to provide us your contact and address information in the order form.
(d) review your order. You will now see a display of your order information and your complete cost, including shipping and tax.
(e) choose a payment method and finalize your order.
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You can check the Details of your Order in your accounts "order history".
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You can download your Invoices from your accounts "order history".
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4. WILL MY ORDER COME IN A SECURE BOX?
Yes! Your order will be shipped in an Secure Box designed for safe shipping.
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Yes! We provide our services Worldwide.
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6. WHAT ARE YOUR SHIPPING CONDITIONS?
(a) we offer Worldwide Shipping on all products. Some products come from different suppliers so they might not always arrive together on the same day. Items are sent from outside the U.S.
(b) shipping time is between 10 – 20 business days.
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7. HOW DO I MAKE MY ACCOUNT ON HI HONEY WEBSITE?
Simply click on "Account", in the top-right corner of our website, and "Sign in". Then go to "Create the Account" page.
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8. IT IS SAFE DO GIVE MY CARD DETAILS AT THIS SHOP?
Yes! We do not have any means to look into your payment details. We are using PayPal as our payment processor. All payment informations are being received by PayPal and we do not have access to it. PayPal's provides Buyer's Protection which means if there's any problem with the transaction or the order, you will be refunded the full amount by PayPal.
To see PayPal Buyer's Protection details "Click Here".
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9. WHAT PAYMENT OPTIONS CAN I USE TO BUY AT THIS SHOP?
(a) sending payment directly to our bank account.
(b) using a debit card or credit card.
(c) using PayPal.
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10. DO YOU OFFER CASH ON DELIVERY PAYMENT?
No. We do not provide this Payment Method.
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11. IF THERE'S A PROBLEM, CAN I HAVE A REFUND?
Yes! You have 30 DAYS from delivery date, to return or exchange your unused item.
Please read our "Terms of Service" Clause 7. "Return And Refund Policy" for more details.
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We are using U.S. Ring Sizes at our shop. You can measure your finger circumference and compare it with our Size Guide to find the perfect fit for you.
Our Size Guide is in every ring product specification.
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13. WHY DOES MY JEWELRY LOOK DIFFERENT FROM THE PICTURE?
The Gemstone you received might look different from the pictures you've seen on our website, because every stone is unique, and every piece has different chemistry.
Many stones sold at our shop are natural gemstones, and we cannot guarantee that they will look exactly the same.
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14.WHAT IS THE MEANING OF STERLING SILVER OR 925 SILVER?
Sterling silver is an alloy of silver containing 92.5% by weight of silver and 7.5% by weight of other metals, usually copper. The sterling silver standard has a minimum millesimal fineness of 925.
925. or .925 indicates the highest grade of sterling silver product available.
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15. WHY IS MY JEWELRY TURNING BLACK?
(a) due to Corrosion
Pure gold will not corrode but is too soft for many kinds of jewelry and therefore is alloyed with proportions of base metals (usually silver or copper), to make it harder. The chemical compounds of silver and copper which are formed turn very dark even when slightly corroded. This corrosion occurs under moist or wet conditions.
Our skin is provided with thousands of perspiration glands. Chemically the perspiration is mostly fat and fatty acids. These essentially mild chemicals are enough to cause metal corrosion especially when aided by warmth and free access of air.
(b) due to Tarnishing
Sterling silver is copper-silver alloy and is somewhat softer than most gold alloys. Therefore, it is more likely to be abraded to black dust by relative movement between the jewelry and the skin or clothing.
Sterling silver jewelry has a pronounced tendency to tarnish. The tarnish is always due to the contact with sulphur compounds. The main cause of tarnishing of silver is a trace of hydrogen sulfide gas in the air. This gas is particularly present in smoke from burnt raw fuel, such as coal or oil; in some strong smelling foodstuffs, such as eggs and onions; in some fish or shellfish; and in polluted air.
The tarnish may turn the jewelry black and may also be rubbed off on the skin or clothing.
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16. WHY MY SILVER JEWELRY IS TURNING THE SKIN GREEN?
People with especially moist skin may find that the sterling silver stains their skin green. This is due to the copper component of the silver alloy. When this occurs you should polish your jewelry frequently and use an absorbent powder on those moist skin areas which come into contact with your jewelry.
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17. HOW TO PREVENT MY JEWELRY FROM TURNING THE SKIN GREEN OR BLACK?
(a) clean your jewelry after every wear.
(b) store your jewelry in an air tight box (to prevent rusting).
(c) coat your jewelry with a transparent nail polish to create jewelry-skin barrier.
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18. HOW LONG DOES GOLD PLATING LAST?
Gold luster will last up to 1 year.
The gold plating can be renewed in almost every jewelry store.
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19. WHAT IS STERLING SILVER PATINA?
Patina (patinas) is in a sense like rust on steel or corrosion on metals. It is also found on stone and even on wood.
Patina on metals like Sterling Silver is essentially a thin oxide layer, often caused by various exposure to basic atmospheric elements like sunlight and moisture - other 'agents' can increase the likelihood of patinas developing or increase the rate of development. Patina on Sterling Silver can also be classed as Tarnish.
In the jewelry world, silver jewelry with a patina can be considered special and elite.
You can polish over the silver to develop a warm tone for your jewelry.
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20. WHERE TO STORE MY JEWELRY?
To prevent jewelry tarnishing and corrosion its best to store it in air-tight box or silk bag.
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21. HOW TO CLEAN JEWELRY AT HOME?
(a) Alka-Seltzer
Drop your dull-looking jewelry in a glass of fizzing Alka-Seltzer for a couple of minutes. It will sparkle and shine when you pull it out.
(b) Aluminum foil
Simply line a small bowl with aluminum foil. Fill the bowl with hot water and mix in one tablespoon of bleach-free powdered laundry detergent (not liquid), like Tide. Put the jewelry in the solution and let it soak for one minute. Rinse well and air-dry. This procedure makes use of the chemical process known as ion exchange, which can also be used to clean silverware.
(c) Ammonia
Brighten up your gold and silver trinkets by soaking them for ten minutes in a solution of 1/2 cup clear ammonia mixed in 1 cup warm water. Gently wipe clean with a soft cloth and let dry. Note: Do not do this with jewelry containing pearls, because it could dull or damage their delicate surface.
(d) Baking Soda
To remove built-up tarnish from your silver, make a thick paste with 1/4 cup baking soda and 2 tablespoons water. Apply with a damp sponge and gently rub, rinse, and buff dry. To polish gold jewelry, cover with a light coating of baking soda, pour a bit of vinegar over it, and rinse clean. Note:
Do not use this technique with jewelry containing pearls or gemstones, as it could damage their finish or loosen any glue.
(e) Beer
Get the shine back in your solid gold (i.e., minus any gemstones) rings and other jewelry by pouring a bit of beer (not dark ale!) onto a soft cloth and rubbing it gently over the piece. Use a clean second cloth or towel to dry.
(f) Toothpaste
Put a little toothpaste on an old toothbrush and use it to make your diamond ring sparkle instead of your teeth. Clean off the residue with a damp cloth.
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Silver can react with chemicals (like any other metal). It is best to take off your silver jewelry when you're going swimming, bathing, washing, cooking etc.
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23. HOW TO CONTACT "HI HONEY"?
(a) the easiest way to contact us is to send an e-mail (our e-mail address: sales@hihoney-shop.com). If you are emailing us please include details of your order to help us to identify it.
(b) you can contact us directly using Hi Honey website "Contact Form".
(c) you can send us an letter (as described in Clause 1.1 of "Terms of Service").